Returns & Exchanges
At Ravensburger, we want you to be completely satisfied with your fashion purchases. If your new apparel doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Log into your account or visit our online returns portal to select the items you wish to send back and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack your items in their original packaging with all tags attached, including the printed return form inside the box to ensure faster processing.
Ship It Back
Attach the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing